Total quality management

The quality of machinery begins with the engineering and design phase: scope, requirements, revisions and validation. Everything is documented, in accordance with ISO9001 standards, in order to arrive at a product that guarantees and meets the user’s needs. Hence our design choices: inspired by GAMP norms (Good Automated Manufacturing Practices), ergonomics, easy operation and customization. No unnecessary technical luxuries, but everything’s that’s required to obtain what the customer expects from each product. Today, quality is no longer necessarily weight, thickness and gloss … but rather compliance with specifications. At Arca, excellence is part of our DNA, and perhaps this is the reasons why our machines always have that something extra – helping your customers earn precious minutes in terms of productivity while guaranteeing safety first and foremost. Machinery Directive 2006/42/EC probably represents the best example of the sum of the details and attention we put in to ensure the safety and health of machine operators. Respecting this logic is imperative.
Arca also guarantees the coherent selection of components: the best machinery makes use of top grade components and specially designed quality tested parts. Assembly work is overseen by expert operators who are attentive to every detail, executing their work with passion and pride. Finally, testing phases are conducted by the system’s actual installers, documented with videos and check lists.
The total cost of quality management is nil. And it generates profits, by cutting back on waste, avoiding returns and claims, and above all guaranteeing customer satisfaction. For customers who have chosen Arca

Quality policy

In the effort to assure continuity, solidity and flexibility to our company, we have decided to focus on the Quality of our products, services and processes making this a Strategic Priority. The following is a list of the fundamental rules that will allow everyone to participate in meeting our quality goals

  1. The customer must always be satisfied with our services and products
  2. For those employees that do not directly deal with external customers, your customer is the employee or internal department to whom you supply a product or offer a service
  3. Our employees are our company’s most important asset and must be adequately motivated, allowed to develop skills and trained
  4. Everyone in our Company shares the responsibility of improving the quality of our services and products
  5. Quality improvement involves continuous effort and planning
  6. The suppliers are also one of our Company’s assets and, consequently, must be involved in the quality policy
  7. The quality policy must be publicised by all means available

The board will provide all the resources necessary to ensure this Quality policy is understood, maintained and improved at all levels of our company


ISO 9001

Some independent, specialized organisations are qualified to state, on the basis of continual checks, that the company’s quality system effectively conforms to the ISO standards. This conformity certification constitutes formal recognition of a qualitative and organisational standard, capable of properly satisfying market demand.
Arca has held the ISO 9002 certificate, regarding sales and production, since 1992. This is the best guarantee of producs conformity to agreed specifications. In January ’98 Arca was awarded the certificate of conformity to the ISO 9001 standard design regarding. This gives our customers a further guarantee that our products are suitable for the intended use.
Not all certifications are the same! Arca also work with international customers and has requested, and obtained, certification by the British Standard Institution (B.S.I.), the organisation which originally drew up the BS 5750 standards, which later became ISO (International Standard Organisation).

ISO 45001

For any company, the health and safety of its employees is a priority and strategic goal. That’s why Arca has voluntarily implemented a safety system that meets ISO 45001 criteria, obtaining certification from a third party entity, for both its production divisions: Labels and Systems. Arca’s commitment to workers’ health and safety in this area can be summed up as follows:

  • to act responsibly, in compliance with all regulations and provisions of the law;
  • to pursue ongoing improvement for its safety standards, defining specific objectives and verifying their achievement;
  • to involve staff by promoting responsibility towards safety management, according to their specific skills;
  • to prevent accidents and occupational illnesses in the workplace, through risk assessment, specific training and work processes;
  • to ensure the correct application of technologies used and, compatibly with available resources, adopt technologies and processes that allow for and promote the improvement of performance standards in terms of safety and health in the workplace;
  • to periodically re-assess this safety and health policy.

Not all certifications are alike! With an international customer base, Arca has obtained its safety system certification from the prestigious British Standard Institution (B.S.I.). Safety first!