Technical assistance all over the world also thanks to our distribution network: we are able to assist more than 60 countries on-site to guarantee close and competitive support.
In addition, in Italy, service centres with spare parts storage in Milan, Rome and Padua.
For each laser labelling machine or laser marker that we install we provide complete training at our site or, if requested, at the customer’s site.
Full guarantee (mechanical and electronic) on Arca products, against factory defects; duration 12 months from installation. With the possibility of temporal extension or “On site” formula
Technical assistance contracts with guarantee of intervention in burning times and different formulas depending on the customer’s needs. Included telephone assistance, remote diagnostics on 4.0 models and the replacement laser marker in the unlikely event of failure
Assistance guaranteed for the entire life of the product on machines manufactured by Arca (serviced and serviced even after twenty years of purchase) and assistance on Sato and Zebra products also purchased from third parties
You can count on the best technical assistance; if you bought an Arca product you will never be alone